Privacy Policy

Last Updated: April 2026

This Privacy Policy explains how personal data is collected, used, stored, and protected through the website of Tribes Mind Shop (hereinafter referred to as “Tribes Mind Shop”, “we”, “our”, or “us”). By using this website, you acknowledge and accept the practices described in this Privacy Policy.

1. Data Controller

Tribes Mind Shop
Contact email: info@tribesmindshop.com

2. Types of Data Collected

We may collect and process the following categories of personal data:

  • Navigation and usage data: IP address, browser type, device information, pages visited, referral source, date and time of access, session data, and other technical information automatically collected when browsing the website.
  • Cookies and tracking technologies: technical cookies, analytical cookies, and profiling/marketing cookies used to improve the browsing experience, analyze traffic, and deliver relevant advertising.
  • Data voluntarily provided by the user: full name, email address, phone number, shipping and billing address, postal code, order details, messages sent through contact forms or customer support channels, and any additional information submitted by the user.
  • Order and transaction data: product purchased, order amount, order history, payment-related status information, shipping details, and customer service requests.

Users are solely responsible for any third-party personal data shared through the website and confirm that they have the right to communicate or transmit such data.

3. Methods of Processing

Personal data is processed using electronic and organizational means in accordance with appropriate security measures designed to prevent unauthorized access, disclosure, modification, or destruction of the data.

Processing may be carried out by authorized internal personnel as well as by trusted external service providers acting on our behalf and under appropriate contractual safeguards.

4. Place of Processing

Personal data may be processed within the European Union and, where necessary, in countries outside the European Economic Area. In such cases, we take appropriate safeguards to ensure that international data transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses or equivalent legal mechanisms where required.

5. Legal Basis for Processing

We process personal data on one or more of the following legal bases:

  • The user’s consent
  • The performance of a contract or pre-contractual measures
  • Compliance with legal obligations
  • Our legitimate interest, provided that such interest does not override the rights and freedoms of the user

6. Purposes of Processing

We may collect and use personal data for the following purposes:

  • To ensure proper website operation, security, and performance
  • To manage orders, payments, shipping, returns, and customer assistance
  • To respond to inquiries and provide customer support
  • To send service-related communications regarding purchases or requests
  • To send promotional or commercial communications, where permitted by law or based on consent
  • To perform statistical analysis, monitor website usage, and improve user experience
  • To carry out remarketing, retargeting, and targeted advertising campaigns
  • To comply with tax, accounting, legal, and regulatory obligations

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, including:

  • Technical and navigation data: up to 12 months, unless longer retention is required for security or legal reasons
  • Marketing data: until consent is withdrawn or the user objects to such processing
  • Order, contractual, and accounting data: up to 10 years, where required by applicable law

8. Third-Party Services

In order to operate the website, analyze traffic, and manage advertising campaigns, Tribes Mind Shop may use third-party services, including but not limited to:

  • Analytics services: such as Google Analytics
  • Advertising and remarketing platforms: such as Google Ads, Meta Ads (Facebook and Instagram), and LinkedIn
  • Hosting and infrastructure providers: such as AWS, DigitalOcean, or equivalent providers
  • External content services: such as Google Fonts, embedded videos, or similar third-party content

These providers may process personal data in accordance with their own privacy policies and applicable legal requirements.

9. Cookie Policy

Tribes Mind Shop uses cookies and similar technologies to ensure website functionality, analyze traffic, personalize content, and support advertising activities.

  • Technical cookies are necessary for the proper functioning of the website.
  • Analytical cookies help us understand how visitors interact with the website.
  • Profiling and marketing cookies may be used to show personalized advertisements and measure campaign performance.

Users may accept, reject, or customize cookie preferences through the cookie banner when first visiting the website, and may also manage cookies at any time through their browser settings.

10. Profiling and Automated Decision-Making

We may use browsing behavior, purchase behavior, or interaction data to create audience segments, deliver personalized offers, and conduct remarketing campaigns. No solely automated decision producing legal effects on the user is carried out unless otherwise stated and legally permitted. Users have the right to object to profiling activities at any time.

11. Data Sharing

Personal data may be shared with trusted third parties only where necessary for the purposes described in this Privacy Policy, including logistics providers, payment service providers, customer support tools, hosting providers, analytics platforms, and advertising partners.

We do not sell personal data to third parties.

12. Users’ Rights

In accordance with the GDPR and applicable data protection laws, users have the right to:

  • Withdraw consent at any time
  • Object to the processing of personal data
  • Request access to their personal data
  • Request correction or updating of inaccurate or incomplete data
  • Request deletion of personal data, where legally applicable
  • Request restriction of processing
  • Request portability of personal data
  • Lodge a complaint with the competent Data Protection Authority

Any request related to privacy or personal data may be sent to: info@tribesmindshop.com

We aim to respond to valid requests within 30 days, in accordance with applicable law.

13. Data Security

We adopt appropriate technical and organizational safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the Internet or electronic storage is completely secure, and therefore absolute security cannot be guaranteed.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with an updated revision date. Users are encouraged to review this page periodically to remain informed about how their data is protected.

15. Legal References

This Privacy Policy is drafted in accordance with:

  • Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR)
  • Italian Legislative Decree 196/2003, as amended by Legislative Decree 101/2018